Terms of Service

These are the terms for using Cliplala (the “Service”). Cliplala is made and operated by Schedulala Inc., a company in Ontario, Canada (“we”, “us”). By creating an account or using the Service you agree to these terms. If you do not agree, do not use the Service.

1. What the Service does

You give us a long video, either by uploading a file or by pasting a link you have the right to use. We find the strongest moments, reframe them for vertical screens, add captions, and give you a ranked set of shorts. You can review them, adjust them, and queue them for posting through Schedulala. Features change as the product improves; we will not remove a feature you paid for mid-period without a refund for that period.

2. Who can use it

You must be at least 18 years old, or the age of majority where you live, and able to enter a contract. You are responsible for what happens under your account, so keep your sign-in email secure. One person per account; a team plan lets you invite other people, each with their own sign-in.

3. Your content

You own the videos you submit and the shorts we make from them. You give us only the permission we need to do the work: to store, transcribe, analyze, edit, and deliver your content to you and, when you ask, to Schedulala. That permission ends when the content is deleted (see the retention rules in our Privacy Policy).

We do not use your content to train AI models, ours or anyone else’s, and we do not show your videos or shorts in our marketing unless you have agreed in writing.

You must have the rights to every video you submit. That means your own recordings, recordings you have permission to edit, or content whose licence allows this use. Do not submit content you do not have the right to use.

4. Plans and metering

Paid plans are monthly or yearly subscriptions billed through Stripe. Each plan includes a number of source-hours per month: the length of the videos you submit, not the length of the shorts you get back. The allowance resets at the start of each billing month, including on yearly plans, and unused hours do not carry over. Current prices and allowances are on the pricing page. Prices are in US dollars. Taxes are added where the law requires it.

The free plan gives you 60 minutes of source video, once, metered the same way, so you can see the output before paying. A single free video is capped at 60 minutes. Free minutes you have not used stay with you when you subscribe: they are spent after the plan's monthly hours, they do not refresh, and they are not refundable.

A failed render is never charged. If we cannot produce shorts from a video, the time is not deducted from your allowance. If output is broken because of a bug on our side, we fix it and re-run it at no cost.

5. Renewal, cancellation, and refunds

Subscriptions renew automatically at the end of each period until you cancel. You can cancel at any time from the Billing page in one click; no email, no call. When you cancel, you keep access until the end of the period you have already paid for. We send a reminder email before a yearly renewal.

Refunds: the free plan is how you try Cliplala before paying. If you pay and then change your mind, email support@cliplala.com within 7 days of the charge and, as long as no video has been processed on the plan, we refund it in full to your original payment method. After that, or once a video has been processed, we do not refund a period you have started; you keep access to the end of it. A charge that went through by mistake is reversed as soon as you tell us.

We never hold your files hostage. Cancelling, downgrading, or running out of hours never deletes shorts you have already made. They stay in your account until you delete them or close your account.

If a payment fails, we email you with the reason and retry over the following two weeks. Your access stays on during the retries. If every retry fails, the subscription ends and the account returns to the free plan; your shorts stay.

6. Acceptable use

Do not use the Service to:

• process video you do not have the rights to;
• make content that is illegal, that harasses or defames a real person, or that sexualizes minors;
• impersonate someone or present edited footage as a real recording of something that did not happen;
• probe, overload, or interfere with the Service, or resell it without our written agreement.

We may suspend an account that breaks these rules. Where it is reasonable to do so, we will tell you what happened and give you a chance to fix it.

7. Copyright and takedown requests

If you believe content processed through Cliplala infringes your rights, email support@cliplala.com with the link or account involved, a description of the work you own, and your contact details. We remove the content or disable access within two business days of a complete notice and tell the account holder why. The account holder may reply with a counter-notice; we pass it on and restore the content if the complainant does not act within ten business days.

8. Closing your account

You can delete your account at any time from Account settings. Deletion is immediate: your subscription is cancelled so nothing further is charged, and your videos, shorts, and personal data are removed as described in the Privacy Policy. Invoices stay on record for as long as tax law requires.

We may close accounts that break section 6, after emailing you first where that is reasonable.

9. Availability and changes

We work to keep the Service up, but we do not promise it will be uninterrupted. Rendering times depend on the length of your video and how busy the queue is. We may change these terms; when a change affects your rights or your money we email you at least 14 days before it takes effect, and if you cancel before then we refund the unused part of the period you paid for.

10. Warranty and liability

The Service is provided as is. Our AI picks moments and reframes video automatically; it will sometimes get it wrong, and you are responsible for reviewing shorts before you publish them. To the extent the law allows, our total liability to you for any claim connected with the Service is limited to the amount you paid us in the twelve months before the claim, and we are not liable for indirect losses such as lost revenue or lost audience. Nothing here limits liability that cannot be limited under Ontario law.

11. Governing law

These terms are governed by the laws of the Province of Ontario and the federal laws of Canada that apply there. Disputes go to the courts of Ontario. There is no forced arbitration and no class-action waiver in these terms.

12. Contact

Schedulala Inc., Ontario, Canada. Email support@cliplala.com for anything about these terms, billing, or a takedown request. We answer within two business days.